1. ACD (Automatic Call Distribution): Automatic Call Distribution (ACD) is a critical feature of call center software that intelligently routes incoming calls to the most suitable agents or departments. By leveraging predefined rules such as skills-based routing or priority-based routing, ACD ensures that callers are connected to the right agents, minimizing wait times and improving first-call resolution. read more....https://callcentersoftware12.blogspot.com/2023/07/maximizing-call-center-efficiency-and.html

Posted by kaurgurjit7625 at 2023-07-19 08:57:47 UTC